Sorry to hear that - our account system is still very new, so we're constantly making tweaks and repairs to improve the experience.
If you're having any problems with your account, simply give us a call on 020 8068 1700 or email us on firstname.lastname@example.org clearly explaining the situation and we'll be happy to help!
Please include as much information as possible, preferably:
- The device you were using
- The browser and version you are using. Here's a handy tool to help you find this: https://supportdetails.com
- Any screenshots where possible